Cisco 300-135 TSHOOT - Troubleshooting and Maintaining Cisco IP Networks

40 Hours / 12 Months / Self-Paced

Course Overview:

The Cisco 300-135 TSHOOT certification exam certifies that the successful candidate has the knowledge and skills necessary to plan and perform regular maintenance on complex enterprise routed and switched networks and use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting. 

This course includes FREE access for 12 months to a cloud based lab platform to assist students develop the practical information technology (IT) skills necessary to succeed in high in demand IT jobs.  This cloud based lab solution uses real equipment that enables our students to execute each practical task in a safe environment that is accessible from anywhere without needing to buy their own hardware or risk damage to their own system.

Along with providing the necessary hardware in a virtual environment, students gain access to high quality practical exercises that cover many of the exam topics they will encounter on their certifying exams.

Course Outline:

Lesson 1: CCNP Routing and Switching TSHOOT 300-135 Official Cert Guide
Lesson 2: Introduction
Lesson 3: Introduction to Troubleshooting and Network Maintenance
  • Introduction to Troubleshooting
  • Popular Troubleshooting Methods
  • Introduction to Network Maintenance
  • Common Maintenance Procedures
  • The Troubleshooting and Network Maintenance Relationship
  • Exam Preparation Tasks
Lesson 4: Troubleshooting and Maintenance Tools
  • The Troubleshooting and Network Maintenance Toolkit
  • Using Cisco IOS to Verify and Define the Problem
  • Using Cisco IOS to Collect Information
  • Collecting Information in Transit
  • Using Tools to Document a Network
  • Exam Preparation Tasks
Lesson 5: Troubleshooting Device Performance
  • Troubleshooting Switch Performance Issues
  • Troubleshooting Router Performance Issues
  • Exam Preparation Tasks
Lesson 6: Troubleshooting Layer 2 Trunks, VTP, and VLANs
  • Frame-Forwarding Process
  • Troubleshooting Trunks
  • Troubleshooting VTP
  • Troubleshooting VLANs
  • The MAC Address Table
  • Layer 2 Trouble Tickets
  • Exam Preparation Tasks
Lesson 7: Troubleshooting STP and Layer 2 EtherChannel
  • Spanning Tree Protocol Overview
  • Collecting Information About an STP Topology
  • STP Troubleshooting Issues
  • Troubleshooting STP Features
  • STP Trouble Tickets
  • Troubleshooting Layer 2 EtherChannel
  • EtherChannel Trouble Tickets
  • Exam Preparation Tasks
Lesson 8: Troubleshooting Inter-VLAN Routing and Layer 3 EtherChannels
  • Troubleshooting a Router-on-a-Trunk/Stick
  • Router-on-a-Trunk/Stick Trouble Tickets
  • Troubleshooting Switched Virtual Interfaces
  • SVI Trouble Tickets
  • Troubleshooting Routed Ports
  • Routed Ports Trouble Tickets
  • Troubleshooting Layer 3 EtherChannel
  • Layer 3 EtherChannel Trouble Tickets
  • Exam Preparation Tasks
Lesson 9: Troubleshooting Switch Security Features
  • Troubleshooting Port Security
  • Port Security Trouble Tickets
  • Troubleshooting Spoof-Prevention Features
  • Spoof-Prevention Features Trouble Tickets
  • Troubleshooting Access Control
  • Exam Preparation Tasks
Lesson 10: Troubleshooting First-Hop Redundancy Protocols
  • Troubleshooting HSRP
  • HSRP Trouble Tickets
  • Troubleshooting VRRP
  • VRRP Trouble Tickets
  • Troubleshooting GLBP
  • GLBP Trouble Tickets
  • Comparing HSRP, VRRP, and GLBP
  • Exam Preparation Tasks
Lesson 11: Troubleshooting IPv4 Addressing and Addressing Technologies
  • Troubleshooting IPv4 Addressing
  • Troubleshooting DHCP for IPv4
  • Troubleshooting NAT
  • IPv4 Addressing and Addressing Technologies Trouble Tickets
  • Exam Preparation Tasks
Lesson 12: Troubleshooting IPv6 Addressing and Addressing Technologies
  • Troubleshooting IPv6 Addressing
  • Troubleshooting IPv6 Address Assignment
  • IPv6 Addressing Trouble Tickets
  • Exam Preparation Tasks
Lesson 13: Troubleshooting IPv4 and IPv6 ACLs and Prefix Lists
  • Troubleshooting IPv4 ACLs
  • IPv4 ACL Trouble Tickets
  • Troubleshooting IPv6 ACLs
  • IPv6 ACL Trouble Tickets
  • Troubleshooting Prefix Lists
  • Prefix List Trouble Tickets
  • Exam Preparation Tasks
Lesson 14: Troubleshooting Basic IPv4/IPv6 Routing and GRE Tunnels
  • Packet-Forwarding Process
  • Troubleshooting Routing Information Sources
  • Troubleshooting Static Routes
  • Static Routing Trouble Tickets
  • Troubleshooting GRE Tunnels
  • Exam Preparation Tasks
Lesson 15: Troubleshooting RIPv2 and RIPng
  • Troubleshooting RIPv2
  • Troubleshooting RIPng
  • RIPv2 and RIPng Trouble Tickets
  • Exam Preparation Tasks
Lesson 16: Troubleshooting EIGRP
  • Troubleshooting EIGRP for IPv4
  • EIGRP for IPv4 Trouble Tickets
  • Troubleshooting EIGRP for IPv6
  • EIGRP for IPv6 Trouble Tickets
  • Troubleshooting Named EIGRP Configurations
  • Named EIGRP Trouble Tickets
  • Exam Preparation Tasks
Lesson 17: Troubleshooting OSPF
  • Troubleshooting OSPFv2
  • OSPFv2 Trouble Tickets
  • Troubleshooting OSPFv3 for IPv6
  • OSPFv3 Trouble Tickets
  • Troubleshoot OSPFv3 Address Families
  • OSPFv3 AF Trouble Tickets
  • Exam Preparation Tasks
Lesson 18: Troubleshooting Route Maps and Policy-Based Routing
  • Troubleshooting Route Maps
  • Troubleshooting Policy-Based Routing
  • Policy-Based Routing Trouble Tickets
  • Exam Preparation Tasks
Lesson 19: Troubleshooting Redistribution
  • Troubleshooting IPv4 and IPv6 Redistribution
  • Redistribution Trouble Tickets
  • Troubleshooting Advanced Redistribution Issues
  • Exam Preparation Tasks
Lesson 20: Troubleshooting BGP
  • Troubleshooting BGP Neighbor Adjacencies
  • Troubleshooting BGP Routes
  • Troubleshooting BGP Path Selection
  • Troubleshooting BGP for IPv6
  • BGP Trouble Tickets
  • MP-BGP Trouble Tickets
  • Exam Preparation Tasks
Lesson 21: Troubleshooting Management Protocols and Tools
  • Management Protocols Troubleshooting
  • Management Tools Troubleshooting
  • Management Protocols and Tools Trouble Tickets
  • Exam Preparation Tasks
Lesson 22: Troubleshooting Management Access
  • Console and vty Access Troubleshooting
  • Cisco IOS AAA Troubleshooting
  • Management Access Trouble Tickets
  • Exam Preparation Tasks
Lesson 23: Additional Trouble Tickets
  • Introduction
  • Trouble Ticket 1
  • Suggested Solution
  • Trouble Ticket 2
  • Suggested Solution
  • Trouble Ticket 3
  • Suggested Solution
  • Trouble Ticket 4
  • Issue 1: Suggested Solution
  • Issue 2: Suggested Solution
  • Issue 3: Suggested Solution
  • Issue 4: Suggested Solution
  • Trouble Ticket 5
  • Suggested Solution
  • Trouble Ticket 6
  • Suggested Solution
  • Trouble Ticket 7
  • Issue 1: Forgotten Enable Secret Password
  • Issue 1: Suggested Solution
  • Issue 2: An exec-timeout Parameter Set Too Low
  • Issue 2: Suggested Solution
  • Issue 3: ACL Misconfiguration
  • Issue 3: Suggested Solution
  • Trouble Ticket 8
  • Suggested Solution
  • Trouble Ticket 9
  • Issue 1: Adjacency Between Routers R1 and R2
  • Issue 1: Suggested Solution
  • Issue 2: Adjacency Between Routers R2 and BB2
  • Issue 2: Suggested Solution
  • Issue 3: Adjacency Between Routers BB1 and BB2
  • Issue 3: Suggested Solution
  • Trouble Ticket 10
  • Issue 1: Router R2 Not Load Balancing Between Routers BB1 and BB2
  • Issue 1: Suggested Solution
  • Issue 2: Backbone Routes Not Being Suppressed
  • Issue 2: Suggested Solution
Lesson 24: Appendix: Glossary
Cisco 300-135 TSHOOT Pratice Lab:
  • Troubleshooting and maintenance tools
  • Troubleshooting PLABS set 1
  • Troubleshooting PLABS set 2
  • Troubleshooting PLABS set 3
  • Troubleshooting PLABS set 4
  • Troubleshooting PLABS set 5
  • Troubleshooting PLABS set 6
  • Troubleshooting PLABS set 7
  • Troubleshooting PLABS set 8
  • Troubleshooting PLABS set 9 IPv6
  • Troubleshooting PLABS set 10 IPv6
  • Troubleshooting PLABS set 11 IPv6

All necessary materials are included.

Certification(s):

This course prepares the student to take the Cisco 300-135 TSHOOT: Troubleshooting and Maintaining Cisco IP Networks certification exam.


System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.
Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


** Outlines are subject to change, as courses and materials are updated. Software is not included with the purchase of the course, unless otherwise specified. Students are responsible for the purchase and installation of the necessary course software. **